Is My Transaction Secure:
Yes, the pages where we take your personal information and your credit card info are on a secure server. What does this mean? It means that your information is encrypted (scrambled) to prevent anyone from being able to access it. Our credit card processing company receives your card information in scrambled form, unscrambles it on their end and approves your transaction. We use a registered Thawte SSL certificate to assure that your transactions are secure.
If you prefer, you can call in your order to our Customer Service Department:
(203) 779-0373 (credit card orders only).
They can also help you with any questions about your order or about the products we sell.Payment Methods
We accept Master Card, Visa, American Express , Discover, and PayPal.
Orders paid with one of these methods will ship as soon as possible. You can also send us a personal check in which case your order will be shipped within as soon as possible, but not less than 3 days from receipt of check.
Note: We DO NOT CHARGE your card until product or service is delivered. We only “authorize” (verify funds are available).
Our Returns Policy:
If you are not satisfied with your purchase from Piano World, return it within 15 days (in its original packaging) for either replacement or a refund. There is a 15% restocking fee for larger items (benches, music cabinets, music stands).
Please contact us before returning any merchandise, as some products must go back directly to our supplier.
Shipping and handling costs are the customers responsibility, except in the case where we are replacing damaged merchandise.
Piano World and PianoSupplies.com will not sell or give your personal information to any third parties. Information is collected via secure connections and is strictly for the purpose of allowing us to serve you better.
If you suspect you have been the victim of fraud on the Internet, report it to the FBI’s “Internet Fraud Complaint Center”. They promise to investigate immediately.
Try contacting the offending company first though, it may be legitimate human error.