Terms & Conditions

Purchasing from PianoSupplies.com


Why Buy From Piano World
(and pianosupplies.com):

Our prices are very competitive. We ship from our suppliers direct to you. This keeps our overhead low and allows us to pass the savings on to you. It also means your product is only handled once. And Piano World & PianoSupplies.com are here to stay. We have been on the Internet since 1995 (starting as All About Pianos) and plan on being here for many years to come.

Please keep in mind, we are a small family owned business
How Do I Make A Purchase:
Just click on the category you are interested in and browse our selections. When you find an item you would like to purchase, click either the “add one to basket” or “buy one now” button. This will add your choice to your “shopping basket” , you can always remove it later if you decide you don’t want it. At anytime, you can click the “checkout” button in the top right corner of the page to finish your transaction. You can also change quantities or delete items at anytime by clicking the “basket contents” button at the top of the page.
Clicking the link next to the products thumbnail picture will open a page with a full size image and extended description. Additional product options will be listed on this page.

Shipping & Handling Charges
Shipping and Handling charges will be computed at the end of the checkout process, or you can use the Shipping Options? link in the Basket Contents box in the upper right portion of the screen.
Shipping Times
Smaller items that we keep in stock (metronomes, clocks, tuning supplies, party goods, wire, etc.) usually ship in 2-4 business days. Keep in mind priority mail usually takes an additional 2-4 days to reach you.
Larger items that ship directly from our suppliers depend on whether they are stock items or have to be built. If they are in stock, they typically ship within 3-5 business days.
Products that are “Built to Order” (Ex: benches, music stands, cushions, sheet music cabinets) can take up to a week or more (although our suppliers have gotten much faster).
Jansen Benches typically ship within a couple of business days.
LET US KNOW IF YOU NEED YOUR ORDER BY A SPECIFIC DATE. We will do our best, or let you know if we see an issue.
Please keep in mind we are a small family run business, doing our best to service our valued customers.

Is My Transaction Secure:
Yes, the pages where we take your personal information and your credit card info are on a secure server. What does this mean? It means that your information is encrypted (scrambled) to prevent anyone from being able to access it. Our credit card processing company receives your card information in scrambled form, unscrambles it on their end and approves your transaction. We use a registered Thawte SSL certificate to assure that your transactions are secure.
If you prefer, you can call in your order to our Customer Service Department:
(203) 779-0373 (credit card orders only).
They can also help you with any questions about your order or about the products we sell.
Payment Methods
We accept Master Card, Visa, American Express , Discover, and PayPal.
Orders paid with one of these methods will ship as soon as possible. You can also send us a personal check in which case your order will be shipped within as soon as possible, but not less than 3 days from receipt of check.
Note: We DO NOT CHARGE your card until product or service is delivered. We only “authorize” (verify funds are available).

Our Returns Policy:
If you are not satisfied with your purchase from Piano World, return it within 15 days (in its original packaging) for either replacement or a refund. There is a 15% restocking fee for larger items (benches, music cabinets, music stands).
Please contact us before returning any merchandise, as some products must go back directly to our supplier.
Shipping and handling costs are the customers responsibility, except in the case where we are replacing damaged merchandise.

Privacy Policy
Piano World and PianoSupplies.com will not sell or give your personal information to any third parties. Information is collected via secure connections and is strictly for the purpose of allowing us to serve you better.

For additional information, please visit our Privacy Policy page.

www.ifccfbi.gov
If you suspect you have been the victim of fraud on the Internet, report it to the FBI’s “Internet Fraud Complaint Center”. They promise to investigate immediately.
Try contacting the offending company first though, it may be legitimate human error.

Suggest Us To A Friend:
We would really appreciate it if you would recommend pianosupplies.com to a friend. Satisfied customers are our best form of advertising.

Looking For Something?:
Looking for something related to the piano but didn’t find it? Please drop us a note and we will be happy to see if we can get it for you. webmaster@pianosupplies.com
We will be constantly adding to pianosupplies.com, so if you don’t find what you need now, please check back with us.
If you have any other questions, you can

Advertise your piano or music related business on Piano World,
the world’s most popular piano and keyboard oriented site.
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